Customer Service

Shipping
  • HOW MUCH DOES SHIPPING COST?
NATIONAL EXPRESS shipping (1-3 days) for Italy is free for amounts equivalent to or greater than €179, otherwise the cost is €9. For details, please refer to the page DELIVERY AND SHIPPING
  • WHO WILL DELIVER MY ORDER?
For Italy the order will be delivered by the GLS courier within 1 to 3 days from the time of shipment. It will be possible to track the package at any time via the tracking code communicated by email on the day of shipment. For details, please refer to the page DELIVERY AND SHIPPING
  • CAN I PLACE AN ORDER AND SHIP IT TO A COUNTRY DIFFERENT THAN MY OWN?
No, this type of shipment is not possible at the moment, so make sure that the billing and shipping address refer to the same country.
  • I DO NOT HAVE STILL RECEIVED MY ORDER, WHAT SHOULD I DO?
If you have not received the package within the expected time frame, we recommend checking the location of your order using the tracking code contained in the email sent by our customer service; otherwise write to info@barkell.it
for further information.
  • CAN I CHOOSE DELIVERY DAY AND TIME?
No, but you can leave a written note during the purchase to suggest a time to the courier, we advise you to make sure that someone is present at the indicated shipping location.
  • I NEED TO GIVE A GIFT, I CAN SHIP IT TO MY SPECIAL PERSON?
Yes, remember to enter their shipping address before continuing with the payment. We assure that no price will be displayed in the order, neither on the product nor on the transport document. The tax document will only be sent to the email of the person who placed the order. Not sure you know how to choose the right gift? Why not take advantage of our GIFT VOUCHER?
Payments
  • WHAT ARE THE PAYMENT METHODS?
It is possible to pay via:
Credit Cards (Visa, MasterCard, Maestro, Visa Electron and prepaid, PostePay)
PAYPAL
Bank Transfer
Cash on delivery (+5€)
For details, please refer to page TERMS AND CONDITIONS OF SALE
  • CAN I PAY IN CASH?
Yes, by selecting "cash on delivery" before finalizing your order you can pay in cash upon delivery of your order to the GLS courier. This service requires an additional cost of €5.
For details, please refer to page TERMS AND CONDITIONS OF SALE
Returns and exchanges
  • CAN I RETURN MY PURCHASE ONLINE?
Yes, as required by law, on hashstore.it it is possible to return your purchase for free by writing to info@barkell.it
within 14 days of delivery of the package.
*The cost of shipping for returns in any way is always borne by the customer
We still recommend consulting our policy for RETURNS AND REFUNDS.
  • I HAVE THE WRONG SIZE OF MY PURCHASE, CAN I REPLACE IT?
Yes, hashstore.it offers the size replacement service of the same item purchased, if available; There is only one free size change for each authorized return.
*The cost of shipping for returns in any way is always borne by the customer
We still recommend consulting our policy for RETURNS AND REFUNDS. or writing to info@barkell.it
  • I HAVE REQUESTED AUTHORIZATION TO RETURN MY ORDER BUT I HAVE THINKD ABOUT IT AND I WANT TO KEEP THE ITEMS, HOW CAN I DO?
If you have changed your mind, write an email to info@barkell.it
and our customer service will cancel the return request.
  • HOW WILL I RECEIVE A REFUND FOR MY RETURN?
In case of return without replacement, hashstore.it undertakes to return the value of the goods return (excluding any shipping costs through the same payment method used for the purchase (with the exception of cash on delivery, for which the sum will be refunded via bank transfer). However, we recommend that you read our policy for RETURNS AND REFUNDS.
  • I CAN RECEIVE A REFUND ON A CARD DIFFERENT THAN THE ONE USED FOR THE ORDER ONLINE?
No, the refund will be made through the same payment method chosen for the online purchase. We still recommend reading our policy for RETURNS AND REFUNDS.
  • DO I HAVE TO PAY TO RETURN MY ORDER?
Yes, We still recommend reading our policy for RETURNS AND REFUNDS.
  • HOW LONG DO I HAVE TO BE ABLE TO RETURN?
To communicate to hashstore.it your desire to replace/return your purchase you have 7 days from receipt of the package. However, we recommend reading our policy for RETURNS AND REFUNDS.
Gift
  • MY ORDER IS A GIFT, HOW CAN I HAVE IT DELIVERED TO THE RECIPIENT?
It's easy, remember to enter your shipping address before continuing with the payment. In this case, we ensure that no price will be displayed in the order, neither on the product nor on the transport document. The invoice in PDF format will be sent only to the email address of the person who placed the order. You can also write us a note with the details.
  • CAN I BUY A GIFT CERTIFICATE ONLINE?
Yes, hashstore.it provides a GIFT CERTIFICATE that you can give as a gift to your special person; go to the page and choose the amount you prefer.
How does the GIFT VOUCHER work?
With the GIFT VOUCHER you will be able to choose the amount of the gift, and you will receive the card with the coupon code to forward or print to whoever you want.
How valid is the VOUCHER? GIFT?
The GIFT VOUCHER is valid for 6 months from the day of purchase.
  • CAN I RECEIVE MY ORDER IN A GIFT BOX?
NO, at the moment BARKELL does not offer the packaging service gift.
  • CAN I SEND A PERSONALIZED CARD TOGETHER WITH MY ORDER/GIFT?
Of course, just write in the appropriate text box at the time of purchase, the text you would like to be written on the gift card.
Personal shopper
  • I NEED ADVICE ON GIFT PRODUCTS, HOW CAN I DO IT?
hasstore.it provides a team of personal shoppers who are aware of all the technical characteristics and wearability of each individual product, and are constantly updated on the trends of the current collections. Contact our personal shoppers, via chat or email info@barkell.it
; Our chat service is active from Monday to Saturday from 10.00 to 12.30 and from 15.30 to 20.00
  • DO YOU HAVE ANY DOUBTS ABOUT THE SIZE, COLOR OR COMBINATIONS FOR YOUR GIFTS?
Ask our personal shoppers for advice via chat or email info@barkell.it
, we will be happy to help you. Our chat service is active from Monday to Saturday from 10.00 to 12.30 and from 15.30 to 20.00
How to contact us
Whatsapp
Directly via whatsapp on the number +39 338.8408683
Facebook
From our page facebook https://www.facebook.com/barkell.it/
Instagram
By sending us a message in Direct on https://www.instagram.com/barkell.it/
Calling
Calling at no.
Cel. +39 338.8408683
You haven't found the right answer to your request?
Contact our customer service immediately via email by writing to info@barkell.it or via chat!

Collections